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Support Engineer

We are looking for Support Engineers to analyse, reproduce and resolve the technical problems our customers encounter within part of our Global Customer Support Group who provide support and consultation to some of the world's largest companies, including Cisco, Juniper, Pitney Bowes and SanDisk.

What you’ll be doing:

  • Analyzing, reproducing, and resolving customer problems of varying complexity across our ALM and Big Data Products
  • Providing consultation to customers, over the phone and online
  • Maintaining SLAs and resolving time critical issues
  • Documenting problems and defects and improving support processes using our Knowledge Base, bulletins and advisories
  • Working with other teams, especially QA and Engineering, to get the best results
  • Owning issues from start to end
  • Delivering flexible 24/7 cover including weekend and out-of-hours support

What we are looking for:

  • Systems administration skills for BOTH Unix/Linux and Windows servers including OS installation, VMWare virtual machines and LDAP servers (anyone without Unix/Linux will not be considered)
  • Use of version control tools, such as SVN, Git and CVS
  • The ability to lay out a root cause analysis documents
  • The ability to write test plans to reproduce customer problems
  • Team players who can also work on their own initiative
  • An understanding of networking, both architectures and protocols
  • The ability to multi-task
  • Good English language skills, both written and spoken

Desirable

  • A computing or industry relevant degree
  • Prior experience in a support role

Why WANdisco?

In addition to a competitive salary we offer unlimited paid holiday, private medical insurance and employer pension contribution of up to 4%.  Our office in Sheffield has pool and ping pong tables and a dart board in the office as well as a delivery of fresh fruit twice a week. We also elect a social captain quarterly, who arranges regular social events.

About WANdisco:

WANdisco, the world leader in Active Data Replication™, enables the replication of continuously changing data to the cloud and on-premises data centers with guaranteed consistency, no downtime and no business disruption. WANdisco has an OEM with IBM as well as strategic partnerships with Amazon Web Services, Cisco, Google, HP Enterprise, Microsoft Azure and Oracle to resell its patented technology. WANdisco works directly with Fortune 1000 companies around the world to ensure their data gives them the real insight they need. For additional information, please visit www.wandisco.com.

EEO/AA Statement:

WANdisco is an Equal Opportunity Employer: WANdisco does not discriminate against applicants or employees. WANdisco is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, citizenship status, uniform service member status, marital status, pregnancy, age, medical condition, disability, genetic information or any other protected status in accordance with the requirements of all federal, state and local laws. It is WANdisco's intent to comply with all laws and regulations that pertain to WANdisco's obligation to provide equal employment opportunities. 

All questions and concerns relating to equal employment opportunities or affirmative action should be addressed to careers@wandisco.com. 

 

 

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